NEW PATIENT COORDINATOR / 40 HOURS / DAYS - BWH OB/GYN ADMINISTRATION occupation at Brigham and Women's Hospital (BWH) in Boston

Brigham and Women's Hospital (BWH) is at the momment seeking for NEW PATIENT COORDINATOR / 40 HOURS / DAYS - BWH OB/GYN ADMINISTRATION on Tue, 23 Apr 2013 13:17:16 GMT. Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT: Brigham and Women’s Hospital is dedicated to: • serving the needs of our local and global community • providing the highest quality health care to patients and their families • expanding the boundaries of medicine through research • educating the next generation of health care professionalBrigham and Women’s Hospital is committed to putting...

NEW PATIENT COORDINATOR / 40 HOURS / DAYS - BWH OB/GYN ADMINISTRATION

Location: Boston Massachusetts

Description: Brigham and Women's Hospital (BWH) is at the momment seeking for NEW PATIENT COORDINATOR / 40 HOURS / DAYS - BWH OB/GYN ADMINISTRATION right now, this occupation will be placed in Massachusetts. Detailed specification about this occupation opportunity please read the description below. Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:! Brigham and Women’s Hospital is dedicated to:

• serving the needs of our local and global community
• providing the highest quality health care to patients and their families
• expanding the boundaries of medicine through research
• educating the next generation of health care professionalBrigham and Women’s Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Women’s Hospital. Your work will be distinguished by the delivery of high-quality and safe patient care, respect and dignity in all interactions with patients, families and colleagues and by customer service excellence.

All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas: People: Focus on serving the community through collaboration and respectSelf Management: Accountability, professionalism and! commitment to growth and developmentOrganization: A commitmen! t to quality, service and exceptional performanceMeeting these expectations is key to the success of your department and the organization.
JOB SPECFIC GENERAL SUMMARY/ OVERVIEW STATEMENT: Reporting to the Ambulatory Administrator and under the general direction of the Medical Directors and Executive Administrator, the New Patient Practice Coordinator is responsible for coordinating new patient appointments for all gynecology practices in the Department.In Accordance with all BWH established policies and procedures, the New Patient Coordinator will communicate respectfully and professionally with all new patients calling the ambulatory practices and triage and book patient appointments appropriately as well as analyze trends in location, service and provider demand.
PRINCIPAL DUTIES AND RESPONSIBILITIES: • Perform administrative duties under minimal supervision at the highest proficiency level.

• Act as a lead, assign and prioritize workflo! w, troubleshoot issues, assist with training and orientation, and provide backup support for the Supervisor.
• Provide guidance and help to other to resolve complex issues and problems.
• Provide feedback to Supervisor and input into evaluating performance of staff. Assist with annual competency assessments.
• Assist Supervisor with interviewing for new staff.
• Assist with orientation and training for new and current staff.
• Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling) at highest competency level.
• Assist with training and orienting staff as needed.
• Provide cross coverage as needed.
• Assist with special projects as directed.
• Follow HIPAA guidelines for the management of patient privacy and confidentiality.
• Other duties, as assig! ned.

JOB SPECIFIC DUTIES AND RESPONSIBILITIES: 1. Pro! vides information regarding available services to prospective new patients and referring physicians.
2. Obtains baseline information for new patients, forwards information to central patient access services.
3. Coordinates new patient scheduling according to practice policy and sets up additional appointments with other care providers. Facilitate scheduling of interpreter services and other support services as necessary.
4. Works with new patient or patient representative to obtain all records, films, pathology reports, etc.
5. Processes new patient referrals as appropriate, which may require interaction with patient, referring physicians’ offices, insurance case managers, patient access services, and managed care personnel.
6. Provides data to new patients in concert with ensuring a smooth transition from referral call to registration to billing/financial counseling.
7. Operates fairly independently within established guidelines for the majority o! f duties. Scheduling of patients may require more direct supervision to ensure proper assessment of patient needs.
8. Reviews and sends out all new patient information.
9. Identify system and/or organizational barriers to care and recommend strategies to improve access.
10. Work closely with appropriate staff through out the health care system to ensure smooth systems of care.
11. Assists patient with insurance and/or referral information as needed.
12. Coach/prepare patients and family prior to visit with physician or NP.
13. Sign patients up for Patient Gateway immediately upon booking the appointment.
14. Serves as patient liaison communicating patient needs and feedback to appropriate clinical team members.
15. Responsible for generating all practice reports as required by practice leadership.
OTHER DUTIES: 1. Participates on Hospital or Partner’s Healthcare System teams as appropriate.
2. Performs other duties as assigne! d.

Requirements: QUALIFICATIONS: Level of education require! d:

• Minimum of a high school diploma or GED.Work experience required: • Minimum three years medical office or administrative support experience required.
• Some additional training in office systems or other post high school education preferred. Associate’s Degree or higher level education preferred, but not required.

JOB SPECIFIC QUALIFICATIONS: BS/BS preferred
Customer Service Experience in an ambulatory practice-minimum of 3 yrs preferred
Fluency in a second language preferred (English/Spanish)
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: Technical skills required:

• Knowledge of practice operations and standards.
• Understanding of procedures including filing, copying, scanning, printing, and faxing.
• Highly proficient in all communication skills (phone, verbal and written). Ability to handle sensitive information and situations with poise and professionalism.
• Organization Sk! ills:

o Strong organizational, coordination and judgment skills. Ability to prioritize effectively.
o Ability to manage multiple tasks effectively, following established protocols, and work within systems.

• System Skills:

o Advanced computer skills.
o Ability to use all applicable applications at highest competency level.
o Ability to problem solves and troubleshoots. Ability to analyze a situation and determine best course of action within established guidelines.
o Understanding of the appropriate use and importance of related forms.
o Advanced understanding and use of medical terminology.
o Advanced comprehension of insurance types and referral process.
o Advanced comprehension of registration and fiscal information.
o Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.
JOB SPECIFIC SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: Excellent ! interpersonal and telephone skills â€" verbal and written
Knowledge of medical terminology; ob/gyn preferred
Computer skills including outlook, word, excel (previous experience in IDX, LMR, BICS a plus)
Excellent organizational, prioritization and thinking skills required
Ability to think independently and multi task
Strong analytical skills
BWH Behavioral Competencies 1. People: Focus on serving the community through collaboration and respectInclusiveness : Maintain an environment where individuals value and respect differences in all situations. Stand firm against intolerance and bias to create a welcoming environment and respect all individuals regardless of race, gender identity, ethnicity, language, sexual orientation, age, physical or mental ability, religion, socio-economic status, or national origin.

• Work effectively with others who have diverse perspectives, talents, roles, backgrounds and/or styles
• Contribute to! a positive team environment where differences are respected, supported and are free from stereotyping and offensive comments
• Be professional when approached about behaviors that might be perceived as disrespectfulOpen Communication: The ability to effectively articulate and receive information in a clear, concise and timely manner.
• Practice active listening skills
• Foster and maintain an environment that respects open dialogue, differences of opinion, as well as diverse communication styles
• Ensure that information is shared in a clear, accurate, and timely manner using the appropriate communication method for your audience
• Express oneself clearly and professionally in your verbal, non-verbal, written, and electronic communicationBuilding Collaborative Relationships: Identifying opportunities and taking action to build relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve o! rganizational goals.
• Take initiative to support others and bui! ld productive relationships that will lead to a cohesive workplace
• Interact effectively with other team members, departments and customers to accomplish organizational goalsOrganizational Awareness: Understand how one’s own work affects the organization as a whole and demonstrate a commitment to the organizational goals.
• Support and respect BWH’s mission, vision, values and history
• Understand and recognize how your individual role and department impacts the organization2. Self Management: Accountability, professionalism and commitment to growth and developmentEmbracing Change: Demonstrate adaptability and openness to organizational changes needed to improve effectiveness and goals.
• Support and positively participate in organizational and/or job specific changes
• Initiate appropriate action when change is needed
• Be flexible and open to new ideas
• Adapt to shifting priorities

Learning Oriented:! Predisposed to pursue learning opportunities even outside own comfort zone, one stays abreast of new tools and methods, rising to add value and build challenge in current assignments.

• Demonstrate openness to learning from successes and failures
• Recognize and participate in learning opportunities
• Seek and share best practicesProfessionalism: Practice respect for self and others; and adhere to BWH standards, policies, and procedures at all times.
• Adhere to BWH’s Code of Conduct, Guide to Ethical Standards, policies and procedures
• Align behavior with the organizational mission and values
• Practice respect in accordance to the BWH standards
• Demonstrate responsibility, reliability, and trustworthiness3. Organization: A commitment to quality, service and exceptional performanceQuality and Safety Focus: Responsible for meeting standards of performance or outcomes in a safe manner while avoiding risks.
• Al! ign job performance with quality and safety standards (e.g. The Joint C! ommission, BWH and department specific standards)
• Adhere to established policies and procedures
• Take action to prevent errors
• Identify and report adverse events, errors and incidentsEfficiency and Performance Improvement: Systematic approach to improve performance by eliminating waste, non-value added activities and variability in processes.
• Participate in process and performance improvement by identifying, analyzing, and enhancing existing processes to achieve better outcomes
• Maximize available resources to achieve performance measures; reduce waste, rework, and work-arounds consistent with one’s roleProblem Solving: Able to gather appropriate data and diagnose the cause of the problem before taking action; and if necessary develop alternative courses of action.
• Recognize actual and potential problems and take appropriate action towards a solution
• Offer assistance, as needed, when a potential problem situatio! n is observed
• Use good judgment to keep manager informed of problems or issues, following department practiceService Excellence: Focusing one’s efforts towards anticipating, meeting and exceeding the expressed and unexpressed needs or expectations of internal and external customers.
• Apply service standards consistently to present a positive image of BWH to colleagues, health providers, patients, families, and visitors:
• Engage with positive greetings and active listening
• Empathize by expressing understanding
• Educate throughout the information exchange
• Enlist thoughts and ideas from others4. General/Administrative Support: Information Gathering: Identify and seek information needed to clarify a situation. Ask questions to discover the facts.
• Identify specific information needed to clarify a situation or to make a decision.
• Probe skillfully to get at the facts

Shift: Day Shift
EE! O Statement: An EEO, AA, VEVRAA Employer
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If you we! re eligible to this occupation, please email us your resume, with salary requirements and a resume to Brigham and Women's Hospital (BWH).

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This occupation starts available on: Tue, 23 Apr 2013 13:17:16 GMT

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