Help Desk Technician
Location: Norwell Massachusetts
Description: South Shore Medical Center is at present looking to employ Help Desk Technician right now, this position will be placed in Massachusetts. More details about this position opportunity kindly see the descriptions. Generous benefits package offered at 20 hours per week a variety of insurance coverages offered at 24 hours per week; 3 weeks of vacation to start.
South Shore Medical Center ! (SSMC) is an independently owned, multi-specialty private practice of over 40 physicians engaged in internal medicine, pediatrics, surgery, family medicine and obstetrics/gynecology. Since 1962, SSMC has provided primary medical care as well as a variety of specialty and ancillary services to patients throughout the South Shore.
At our Norwell, Kingston and Weymouth locations , we strive to provide a pleasant, personal and professional atmosphere where you'll feel comfortable the moment you walk through our doors. Our mission is to provide quality, comprehensive health care in a multi-specialty group practice setting.
We are currently seeking an experienced Help Desk Technician to
- Field incoming requests to the Help Desk via “walk-insâ€, telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
- Document all pertinent end-user identification information and nature of problem or issue.
- Per! form hands-on fixes at the desktop level, including installing! and upgrading software, installing hardware, and configuring systems and applications.
- Perform preventative maintenance, including checking of workstations, printers, and peripherals.
- Test fixes to ensure problem has been adequately resolved.
- Escalate problem (when required) to the appropriately experienced technician.
- Reinforce service level agreements to manage end-user expectations.
- Evaluate documented resolutions and analyze trends for ways to prevent future problems.
- Alert management to emerging trends in incidents.
- Bachelor’s Degree in the computer field and/or certification in Microsoft products (A+, MCP, MCITP in Windows 7) and/or 1-3 years equivalent work experience.
- Excellent technical knowledge of PC and desktop hardware and software including:
- MS Windows XP and Windows 7
- MS Office 2010
- Thin and Fat-Client workstations
- Desktop imaging software (e.g., Sym! antec Ghost, etc.)
- Basic understanding of network infrastructure (LAN/WAN/TCPIP)
- Ability to conduct research into PC issues and products as required.
- Excellent problem solving skills, with keen attention to detail.
- Excellent communication skills, with ability to present ideas in user-friendly language.
- Able to read and understand technical manuals, procedural documentation.
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a fast-paced environment.
- Strong customer-service orientation.
- Lifting and transporting of moderately heavy objects, such as computers and peripherals.
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to South Shore Medical Center.
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Thu, 16 May 2013 20:25:31 GMT