OPERATIONS MANAGER - ENVIRONMENT OF CARE OB & GYN
Location: Boston Massachusetts
Description: Massachusetts General Hospital (GHC) is at the momment seeking for OPERATIONS MANAGER - ENVIRONMENT OF CARE OB & GYN right now, this occupation will be placed in Massachusetts. Further informations about this occupation opportunity please read the description below. Job Description
The Operations Manager is responsible for the environment of care for a serv! ice-oriented group of patient care areas, and is the direct line manager of all Unit Service Associate staff.
The Operations Manager manages and implements processes and practices that support patient-centered, safe, efficient, effective, timely, equitable and standardized environment of care operations. The incumbent manages salary and non-salary operating budget, manages direct report payroll; ensures regulatory compliance; monitors and resolves issues related to environment of care; participates in strategic planning, process improvement and service improvement initiatives; provides project management support to Nursing Directors and other department of nursing leadership staff; assures a quality-focused environment that supports the needs of patients, visitors, and staff.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Management
Has 24 hour management accountability for the cleaning, stocking, and equipment management activities to ensure a clea! n, safe, and clutter free environment of care, performed in a ! timely and efficient manner while meeting the highest quality of service.
Oversees hiring and termination process for USA staff . Evaluates performance and completes performance appraisals for USA staff.
Mediates in conflict resolution involving employees as necessary. Determines corrective action in conjunction with Human Resources and counsels staff as necessary.
Develops staffing patterns and schedules staff to meet work demands of a 24 hour/ 7 days per week operation, including coverage of sick calls, vacations and extended leaves, and deploys staff as necessary.
Collaborates with Leader, Environment of Care Operations on the development of operating and capital budgets. Manages salary and non-salary expenses including expense monitoring, variance analysis; leads and supports expense reduction initiatives.
Delegates appropriate tasks and responsibilities to administrative support to meet the needs of the patient care and proc! edural units.
Provides cross-coverage for other Operations Managers as directed by Leader, Environment of Care Operations.
Quality: Safe and Effective
Develops, implements, monitors and maintains systems to ensure the environment of care meets consistent standards and regulatory requirements.
Provides support to Nursing Directors including, but not limited to, collecting and managing data, developing and implementing tracking systems, responding to incidents, assisting with compliance for regulatory inspections such as Joint Commission and DPH
Coordinates the orientation of new employees and participates in training for new systems and technology, and ensures compliance with hospital and department requirements and competency with job requirements. Facilitates ongoing development of support staff, assuring staff participation and competency.
Promotes and initiates active communication and coordination with patient! care area leadership, staff, and other departments.
Leads the! environmental surveillance process and collaborates with other departments to ensure the patient care environment supports the work of patient and family care to the highest degree possible, and addresses identified concerns.
Oversees environment of care regulatory compliance including infection control and safety activities.
Identifies the need for and oversees patient care area maintenance and repairs in conjunction with support department leadership.
Efficiency: Efficient and Timely
Leads and supports the development, implementation and management of various process and systems improvements
Maximize room turnover utilizing the C-Beds system and deploying staff as appropriate to support efficient patient throughput.
Develops, implements, monitors and maintains systems to ensure cost effective operations.
Develops systems and staffing models to support efficient and timely execution of heavy cleaning ta! sks, room turnover and common area cleaning.
Service: Patient Centered
Builds and maintains ongoing working relationships with staff, clinical and physician members of the patient care units to facilitate positive staff morale and optimal productivity and efficiency. Through appropriate hiring and management, ensures a culture of exceptional customer service exists for patients, visitors and staff.
Supports, promotes and demonstrates MGH customer service philosophy.
Promotes and initiates active communication with area-based leadership, staff, and other departments.
QUALIFICATIONS:
Baccalaureate degree required.
3 to 5 years of healthcare experience and/or supervisory experience is preferred.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Leadership qualities including:
Strong interpersonal and customer service skills;
Excellent discretion and judgment with an ability to problem! solve independently, yet knowing when to escalate to Leader, Environme! nt of Care Operations;
Effective communication skills with staff as well as senior leadership;
Problem solving, sound judgment, and analytic skills;
Ability to prioritize, delegate and manage multiple responsibilities;
Flexibility and organizational skills in a fast paced, complex environment;
Effective analytical and creative problem solving skills that support sound decision making;
Ability to inspire others.
Strong computer skills and proficiency with business software (MicroSoft Office Suite).
WORKING CONDITIONS:
Busy patient care areas in hospital setting. Areas will be on different floors and in different buildings.
Flexibility of work hours with weekend and evening support required.
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SUPERVISORY RESPONSIBILITY: Approximately 20 â€" 40 FTEs, with possible fluctuations as workforce and business needs change.
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If you were eligible to this occupation, please email us your resume, wit! h salary requirements and a resume to Massachusetts General Hospital (GHC).
If you interested on this occupation just click on the Apply button, you will be redirected to the official website
This occupation starts available on: Tue, 21 May 2013 05:51:50 GMT
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