Administrative Assistant II OB\GYN office (Lexington)
Location: Lexington Massachusetts
Description: Beth Israel Deaconess Medical Center is employing Administrative Assistant II OB\GYN office (Lexington) right now, this job will be placed in Massachusetts. Detailed specification about this job opportunity please give attention to these descriptions. Job Summary: Provides administrative support to physicians in their clinical practice, academic and re! search roles.
Essential Responsibilities:
Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.
Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.
Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and expla! ins policies and procedures when necessary.
Collects co-pa! yments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to protocol to billing staff. Reconciles collections at the end of the business day per established protocol.
Maintains physicians' clinical and administrative schedules and calendars. Types correspondence, manuscripts and/or others documents. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports. Required Qualifications:
High School diploma or GED required. Associate's degree preferred.
1-3 years related work experience required.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications:
Healthcare experience. Competencies:
! Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Physical Nature ! of the Job:
Sedentary work: Exerting up to 10 pounds of ! force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally
Department Description: Busy 2 Physician Ob/Gyn office. This is a front desk position with a high volume of patient interaction both face to face and on the telephone.
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to Beth Israel Deaconess Medical Center.
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This job starts available on: Sat, 05 Oct 2013 13:13:43 GMT
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