- $71,207 - $77,739 (plus Super)
- Brindabella Park - ACT, Campbell Park - ACT, Glenbrook - NSW, Russell - ACT, Sydney CBD – NSW
The Role
Your career is limitless as a public servant in the Department of Defence. With over 16,000 civilians, Defence offers dynamic public service careers across our diverse and unique internal groups and agencies. Administration and Customer Service Specialists are employed Australia-wide, enabling our three services – Army, Navy and Air Force – to do their job. The Defence Estate comprises approximately 700 owned and leased properties, including more than 60 bases. We manage 25,000 buildings, 6,000 other structural assets, and 150,000 fixed plant and equipment items.
Do you enjoy networking and engaging with stakeholders?
Do you thrive on problem-solving and helping others achieve their goals?
Are you an experienced Administration professional seeking a challenging and rewarding career?
Are you interested in supporting the capability requirements of Defence?
If you are looking for an exciting workplace where no two days are the same, an Administration and Customer Service Specialist role may be the perfect opportunity for you!
Within Service Delivery Division, East West Zone, we have a range of positions available, some as outlined below:
Zone Operations & Coordination (ZOC)
As a member of the ZOC, you will build and maintain strong relationships with internal stakeholders and Defence personnel with a shared focus on performing complex procedural, operational, administrative, and business support work. You must identify, anticipate and respond to stakeholders needs and expectations to achieve outcomes for the Assistant Secretary, East & West Zone.
Our Zone encompasses more than 30 Defence Bases across three jurisdictions, where we manage the estate, environment, planning, and sustainability outcomes. The purpose of the ZOC team is to enable bases to deliver zone-wide customer outcomes by providing centralised business, coordination and Work Health and Safety services.
This position is part of a geographically dispersed team whose main functions and activities are:
- Communications – Coordination of Executive, Zone and Ministerial/Parliamentary submissions and briefs
- Workforce Planning – Coordination of establishment maintenance and recruitment administration
- Service Delivery Tasking – Coordination of responses to tasks and activities requiring stakeholder input
- Supporting Zone Executive – Providing coordinated assistance and process guidance to Executive and staff
- Secretariat Duties – Support of the Executive Assistant (EA) to the Assistant Secretary
Base Management
Our Bases vary significantly dependent on the Services that they support. As a Base Management team member, you will build strong relationships with various military, civilian and contractor stakeholders with a shared focus on the sustainable management of the Base to support operational, training and other specialist functions. You could work in and around weapon ranges, airfields, wharves, laboratories, heritage buildings and contemporary corporate offices.
Your role is not purely operational, and you will have the opportunity to influence Defence strategic planning, program and policy development. Its an exciting role and environment where no two days are the same, but on a typical day as a member of a Base Management team, you will:
- Engage with Defence stakeholders and assist with their operational enquires
- Work closely with industry partners focusing on Defence projects and estate outcomes
- Ensuring base security, WHS, and emergency management procedures comply with relevant standards
- Participate in providing input into operational support of base activities
- Contribute to the estate, environment and sustainability planning and program management
- You will also have the chance to be part of the response to the community in times of crisis
Your role is responsible for the supervision and coaching of an AOA Team. You will review and monitor the performance and quality of output to ensure the team successfully and effectively contribute to email, phone and face to face customer enquiries along with physical service offerings.
You will be responsible for administering, planning and overseeing daily operations and will work collaboratively with other AOA teams to support the delivery and development of our services. No day is the same, however on a typical day you may:
- Engage with Defence personnel and APS staff and assist with general enquiries
- Build relationships with internal stakeholders
- Manage and oversee the daily responsibilities of your team to ensure consistent and high quality service delivery
- Provide coaching and development opportunities to your team.
- Ensure your team consistently display Defence Values and Behaviours
- Contribute to the continual improvements and strategic direction of Service Delivery
About our Team
The East & West Zone (EWZ) is a branch of the Service Delivery Division within the Department of Defence Security and Estate Group (SEG). EWZ provides essential, on-the-ground services and support to Defence personnel at locations across New South Wales (excluding the Riverina), Western Australia and the Australian Capital Territory.
Base Management Teams are responsible for effectively securing, managing and maintaining Defence Bases across Australia. This work is a critical business enabler of Defence capabilities, prioritising base resources and ensuring service delivery standards across the Defence estate. You will be part of a proactive and dynamic team that is trusted and proven, contributing to a positive service delivery culture.
Our Ideal Candidate
Successful candidates will have a proven record of achieving organisational goals whilst contributing to a high-performance service delivery culture.
The skills that we seek in you:
- Developed communication, organisation and negotiation skills
- The confidence to work collaboratively with various military, civilian and contractor stakeholders at various levels and in different forums
- The ability to think critically, identify issues and contribute to the delivery of continuous improvement activities
- Customer focus – able to hear the voice of the customer and drive improvements in service delivery
- Ability to adapt to change in a positive and flexible manner
- A commitment to on-the-job training and participation in activities to build and maintain customer service skills, and product knowledge
- Experience supervising/coaching staff within a customer service/service delivery environment is highly desirable
In turn, we will provide you with the following:
- Performance-related salary progression.
- 15.4% superannuation.
- Standard hours of 37.5 hours per week.
- Negotiated flexible work arrangements.
- Ongoing training and development.
- Annual leave of 20 days per year.
- Personal/carers leave of 15 days per year.
- An additional day of leave per calendar year in addition to regular leave.
- Christmas stand down (a paid break during the Christmas and New Year period in addition to standard leave).
- A range of Parental and Reservist leave.
- Several health, well-being, diversity and inclusion networks.
- Defence Employee Assistance Program provided by Converge International. We are looking for enthusiastic people to join our team immediately.
These roles are ideal for energetic and motivated individuals focused on ongoing self-improvement and professional development.
A Merit Pool of suitable candidates will also be created for future placement
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