About the company: Our client is the founder and CEO of a high-end Asian fusion restaurant and a short-let apartment, among other businesses within the hospitality and real estate sectors.
About the role:
We are looking for an enthusiastic property manager to join our successful serviced apartment department. This is a customer service-focused role where you will be liaising with residents and providing general receptionist duties with a focus on resident satisfaction.
The successful applicant will be highly organized with excellent written and verbal communication skills, ambitious, and naturally enthusiastic with a can-do attitude. This role requires a strong emphasis on putting the guest first and providing exceptional customer service.
Expectation:
- Spearhead and develop an effective marketing strategy to promote the apartment services and other offerings.
- Empower staff to excel in superior guest service to drive financial success through strong leadership and creative operational strategies.
- To organize and carry out administrative tasks in relation to weekly invoicing, cashing up, and updating reporting schedules.
- To meet and greet the residents, answer inquiries received by telephone, email, or callers to the front desk.
- To ensure that the highest levels of customer care and service are always maintained.
- Dealing with maintenance issues and guest requests in a timely manner.
- Ensure all apartments are well maintained by carrying out regular inspections.
- outsourced contractors to deal with maintenance issues that cannot be completed in-house. i.e., electric issues, boiler repairs, etc.
- Liaising with the housekeeping team to make sure all apartments are cleaned between check-outs and check-ins
- Liaising with the Reservations Executive to make sure we attend to all of the guests' needs and requests
- Liaise with the in-house maintenance member and make sure all repairs are attended to promptly.
- Manage stock levels of linen, consumables, and supplies.
- Ensure that health and safety regulations are met.
- Always ensure effective security of residents and the building, including manning any CCTV, and aid the smooth
Experience
It is essential that the successful candidate possesses:
- Excellent level of English (spoken, written, and understanding).
- Excellent communication and customer service skills
- Remarkable eye for detail; ability to multitask and work under pressure; initiative to work on your own as well as a part of the team
- Hospitality experience is needed.
- Knowledge of health and safety compliance and regulation
- HND or BSc. in Hospitality Management or a related field
Application Closing Date: 21st May, 2023
Job Type: Full-time
Pay: ₦80,000.00 per month
Ability to commute/relocate:
- Benin City: Reliably commute or planning to relocate before starting work (Required)
Application Deadline: 21/05/2023
