Waipapa Taumata Rau | The University of Auckland
The Organisational Performance and Improvement service division enables an increased focus on strategy and execution and service improvement. Our role is to champion a culture of organisational performance and continuous service improvements in the University.
Te Whiwhinga mahi | The opportunity
The role of Customer Service Representative within the Staff Service Centre at The University of Auckland is a pivotal one that will give you an unrivalled exposure to the breadth of the University’s operations as well as its successes.
In this role, you will:
- Deliver excellent quality service, assistance and precise topical information to the University’s staff and other stakeholders
- Provide accurate information every time, and then ensuring all service requests are documented to a high standard
- Work within and contribute to our enthusiastic and energetic team spirit
Experience within a Call Centre, and troubleshooting complex IT requests and incidents or Service Cloud functionality would be an advantage.
This is fulltime (37.5 hours per week), permanent position.
Remuneration: $49,500 - $51,500 per annum dependent on experience.
The hours of this position are rostered. Our standard business hours are between 7.30 am to 6.00 pm, Monday to Friday. Start times will vary to accommodate operational demands.
For more detailed information, please refer to the position description.
Mō tō mātou rōpū | About the team
We are a strong and supportive team that is constantly striving for continuous improvement. We work closely together and collaborate to achieve our goals; ensuring a great customer experience.
He kōrero mōu | About you
Although experience within a similar environment would be beneficial, it is more important that you bring a great attitude, with the ability to roll up your sleeves and deliver an exceptional experience to our customers. You will be calm under pressure and able to work in a fast-paced, volume-driven environment.
Nga Pūkenga Motuhake | Important Skills
In order to succeed in this role you will need to have:
- Excellent verbal and written communication skills with great listening and interpretation skills
- Competence to learn new systems, software and procedures quickly
- Ability to work well within a team environment
- An interest in identifying areas for continuous improvement and efficiency
Ngā āhuatanga kei a mātou | What we offer
The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.
The University is committed to providing an excellent working environment through:
- Flexible employment practices (including working from home, flexible hours)
- Up to 6.75% company superannuation scheme
- A competitive salary with five weeks’ annual leave
In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare, and several other discounts on internal and external services.
For more information, please visit Staff Benefits.
Me pēhea te tuku tono | How to apply
Applications must be submitted online, by the closing date of 26 May 2023 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.
Please reach out to Selina Battista via s.battista@auckland.ac.nz for a confidential conversation. Please note we are happy to answer your questions but we do not accept applications by email.
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment. For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz
