CUSTOMER SERVICE REPRESENTATIVE [United States]

 

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CUSTOMER SERVICE REPRESENTATIVE 2
FIELD OPERATIONS / REGION 2 / FLAGSTAFF, AZ BASED
FLSA – Non-exempt / SALARY GRADE 15 (Hiring rate $18.70)
CLOSING DATE: 05/21/2023

This position will be responsible for providing in person front counter and through the phone services to the public for the Region 2 (Flagstaff) office.

Job Duties:

Major duties will include:

• Front counter assistance will include issuing licenses, tags, and stamps in a timely and accurate manner in accordance with A.R.S. Title 17 and Game and Fish Commission Rules

• Provide assistance in registering watercraft and inspects watercraft for compliance with A.R.S Title 5, Game and Fish Commission Rules and Federal requirements

• Respond to public inquiries in person, through mail, through the internet and over telephone, regarding complex watercraft registration requirements and procedures, State, Federal and Department policies and procedures

• Enter data into database, collects fees and enters transactions into a PC cash register (including cash security)

• Prepare daily reconciliation reports and balances against daily receipts and PC cash register reports

• Respond to public inquiries in person, through the internet and over telephone related to urban wildlife nuisances

• Accept injured wildlife (when necessary) and coordinates transport to rehabilitator or veterinarian

• Works with regional budgets, tracking expenditures, inputting information onto budget spreadsheets and researches issues or discrepancies if they arise

• Administer regional purchases through APP system, knowledge of state contract vendors and transactions

• Assist other programs at special events

• Performs other duties as assigned
  

Knowledge, Skills & Abilities (KSAs):

Candidates must have skill in cash handling, active listening, problem solving, organization; multitasking; oral and written communication, customer service, grammar usage, 10-key and use of basic office equipment.

Candidates should have the ability to retain knowledge of Game and Fish Commission rules and orders; A.R.S. Title 5, Title 17, Title 33 and other applicable Arizona Revised Statutes; U.S. Coast Guard Federal requirements governing state registration; law enforcement practices; hull identification and safety equipment; terminology of watercraft structures and equipment; cash handling and reconciliation; procurement.

Pre-Employment Requirements:

Position requires possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.).

All newly hired employees will be subject to the E-Verify Employment Eligibility Verification program.

The Arizona Game and Fish Department is an Equal Employment Opportunity agency.

Benefits:

The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Contact Us:

If you have any questions please feel free to contact Milani Barron at mbarron@azgfd.gov for assistance.

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