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POSITION SUMMARY
Under the direction and oversight of the CMG Medical Director, this position is primarily responsible for leading and facilitating the analysis, evaluation, planning, and implementation of projects and value streams to support the strategic and operational needs of Martin Luther King, Jr. Community Medical Group. The Project Manager serves as an internal consultant to team leaders (department directors and managers, nurse supervisors, and physicians) for project selection and management, facilitation and evaluation of improvement efforts. Projects assigned are broad in scope and may involve multiple departments.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Develop and manage the assigned project(s) and associated budget(s)
- Develop quality metric performance dashboards for all identified projects; any other project priorities and track project deliverables using appropriate tools
- Secure updates and share with all constituencies
- Revise project plans as needed to reflect changes of guidelines and educate all constituencies on changes
- Ensure that all projects are delivered on-time, within scope, and within budget
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Ensure resource availability and allocation
- Develop a detailed project plan to monitor and track progress
- Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
- Measure project performance using appropriate tools and techniques
- Report and escalate to management as needed
- Manage the relationship with the client and all stakeholders
- Perform risk management to minimize project risks
- Establish and maintain relationships with third parties/vendors
- Create and maintain comprehensive project documentation, such as project plans, action items, and meeting minutes
- Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
- Track project performance, specifically to analyze the successful completion of short and long-term goals
- Meet budgetary objectives and make adjustments to project constraints based on financial analysis
- Develop comprehensive project plans to be shared with clients as well as other staff members
- Use and continually develop leadership skills
- Attend conferences and training as required to maintain proficiency
- Develop spreadsheets, diagrams, and process maps to document needs and communicate with stakeholders
- Responsible for identifying opportunities for operational improvement through observation, data analysis, or other means, and leading multidisciplinary teams through the appropriate Lean/Six Sigma processes to achieve improvements
- Responsible for scoping performance improvement initiatives, acquiring stakeholder buy-in and leadership support, and establishing metrics and milestones
- Perform independent complex data analysis to support leadership decision making. Types of data analysis include but are not limited to: process measures and performance metrics, scheduling, labor and productivity, quality measures, patient satisfaction measures, and demographic analysis
- Performs other related duties as assigned.
POSITION REQUIREMENTS
A. Education
- Bachelor’s degree in appropriate field of study or equivalent work experience will be considered in lieu of degree.
- Master’s degree preferred.
B. Qualifications/Experience
- Proven working experience in project management
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multitasking skills
- Experience in health care process improvement and health operations implementation experience required
- At least one (1) year of experience in a project analyst, coordinator, or similar experience required.
C. Special Skills/Knowledge
- Microsoft Office applications: Word, Excel, PowerPoint, Visio.
- Experience with Project Management Software
- Developing and tracking budgets
- Coaching
- Process improvement
- Planning
- Performance management
- Inventory control
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