Summary
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At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
The Event Planning Manager's primary focus is servicing Sale bookings. This position acts as the liaison between Meeting Planners and the hotel staff. Responsibilities include: administering the Sales agreement, detailing all Food, Beverage and A/V needs, managing room blocks and pick up, billing instructions and final review. Event Planning Managers also are the on-site contacts and are responsible for the smooth execution of all events.
General Responsibilities:
- Performs related duties and special projects assigned.
- Is fully aware and adheres to Grand Hyatt standards, policies, and procedures
- Maintains working area and equipment in a proper state of cleanliness and repair
- Attends and participates in daily briefings, meetings, and training sessions as required
- Complies with hotel’s health, safety, and hygiene policies, and adheres to conduct, personal grooming and hygiene standards.
Job Specific Responsibilities:
- Ensures that events progress seamlessly by following established procedures collaboration with other employees, and ensuring accuracy.
- Manages group room blocks and meeting space for average to large-sized assigned groups.
- Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
- Uses his/her judgment to integrate current trends in event management and event design.
- Acts as liaison between sales person and customer throughout the event process (pre-event, event, post-event).
- Participates in customer site inspections and assists with the sales process as necessary.
- Assists in the sales process and revenue forecasting for customer groups.
- Up-sells products and services throughout the event process.
- Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
Physical Aspects of the Positions:
Physical aspects of the position include but are not limited to the follow:
- Frequent sitting and walking throughout shift
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs, and ramps
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
This is not your typical career opportunity. This is the Hyatt Touch.
Qualifications
- Hospitality degree preferred
- 2-4 years or more of progressive Event experience, preferably in a hotel
- Prior Delphi, Envision, Opera, and Hyatt systems expertise desired
- Intermediate user of Microsoft Word and Excel
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must have excellent organizational, administrative, and problem-solving skills
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