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We are one growing team with one powerful goal — and as a global leader in education, we strive for a workforce that reflects the individual differences of our learning community. We believe that our employees can be their best selves when they can be their true selves. That is why we’re committed to cultivating and preserving a culture of inclusion in which all our employees feel welcomed, valued and empowered. Together, we will shape the future of education by transforming lives beginning with yours.
Our Workforce Is Expanding Beyond New Hampshire!
We have remote work opportunities available in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia and Wyoming.
The Opportunity
The Finance Counselor I is a dynamic staff member who will assist students with navigating the complex field of affording higher education. You will provide proactive, caring, student centered support to the Student Financial Services Department. You will report to your Team Lead
Primary Duties and Responsibilities:
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Inbound and Outbound phone coverage
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Work with students and contacts in alignment with SNHU's culture and brand behaviors to support the mission of the university
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You will apply financial aid, billing and registrar policies to all student interactions
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You will help students develop a financial strategy for their education and achieve their goal of graduation
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Provide excellent customer service to our online students over the phone (80%), via email (15%), and > 5% in person.
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You will need to be available for incoming phone calls from students all over the world
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You will document student interactions in customer relationship manager
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You will participate in daily outbound calling campaigns as assigned
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Partner with departments outside of Financial Aid including Admissions and Advising to ensure the delivery of a high level of service to every student
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Meet expectations for Monthly Metrics and call reviews
Required Qualifications:
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Employment is dependent upon successful access to the National Student Loan Data System, which requires all federal student loans to be in good standing and not in default and a credit check to review that student loans are not in default
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A background and credit check is required for employment
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Experience in a customer service related field with strong written communication skills and the knowledge of writing professional communications in a previous role.
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Some college credits must be completed; Associates Degree preferred
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Dependable high speed internet
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Your at home work space is distraction free during working hours to maintain high level of attention to detail for the success of this position.
Experience that is transferable:
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1+ years of related experience with financial aid, billing, and registrar functions preferably in a higher education environment or contact center.
Work Hours:
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Operational hours are 8:00AM to 10:00PM EST Monday- Friday and 9:00AM to 10:00pm EST Saturday and Sunday.
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Available Schedules from Tuesday-Saturday or Sunday- Thursday.
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Shifts will include (3) day at 10:00AM-6:30PM and (2) Days at 1:30PM-10:00PM EST
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Advertised schedule should be converted to applicants relative local time.
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Daylight Saving Time is observed and schedules will shift semi-annually in states or territories not observing DST.
Salary:
$19.90/hr.
Thinking about the job, but not sure you should apply? We still want to hear from you.
We recognize that not everyone enters the world of work with the same advantage, opportunity, and privilege. This is why your skills and experiences are important to us. Take the leap and apply, you just might be the person we are looking for!
Are Benefits Important to You?
We offer exceptional benefits, many available starting on the first day of employment:
Anthem BlueCross affordable, low-deductible Medical insurance available on day one
Low to no-cost Dental, Vision and Life Insurance options
5 weeks of Paid Time Off that starts accruing on day one & Paid Holidays
A Retirement Plan with a 9% Employer Funded annual contribution
Tuition Benefits with family offerings
Who Are We?
SNHU employees are a team in every sense. Separately, we understand that each individual brings unique experiences, perspectives and ideas to create a vibrant work environment. Together we share common values of honesty, acceptance and accountability working as a unified force toward a common goal: to transform the lives of learners. By joining our team, you join us in our vision. Together, we’ll shape the future of education by transforming lives—beginning with yours.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Remote work disclaimer
Please note that this is a remote eligible position. At SNHU, we ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace at a fixed location within the United States (in one of the approved states as reflected above) that is free of distractions and dependencies.
Please note that a background check is required for employment.
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