IN SUMMARY…
The Hospital Product Analyst main function is to work with all teams in prioritizing, designing, and testing (QA) before our product and associated enhancements and features are delivered to our customers.
WHAT YOU WILL DO…
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- Clearly communicate product functionality and benefits to Azalea and client users with new feature knowledge articles and videos.
- Work in conjunction with the Engineering team to help identify, duplicate and test bug resolutions in a timely manner.
- Maintains product consistency throughout product cycle, to include the design, testing, and delivery according to Product department procedures
- Transfer feature knowledge to CS Learning teams by contributing knowledge content for product optimizations and features
- Assists Support team in troubleshooting as needed to effectively report all issues to the Engineering team to ensure fastest resolution, following existing product department procedures
- Understand the details of the problems we want to solve, including all facets, personas, workflows, goals, current workarounds, and pain points
- Understand the key differentiators and strengths that Azalea’s software offers with respect to clinical and financial workflows within the hospital.
Support Hospital Product Manager in the following activities:
- Anticipates program release problems and takes corrective action, escalating as needed, to resolve and achieve commitments.
- Gather market research from clients, prospects, competitor systems, and other primary sources.
BACKGROUND AND SKILLS YOU WILL BRING…
- 2-3 years of experience in working with web-based applications in a troubleshooting, QA, Product Analyst or Support role, preferred
- Excellent computer and internet skills/instincts, including strong proficiency in web-based applications
- Experience with clinical EMR/EHR solutions will be considered a plus
- Excellent written and verbal technical and communication skills
- High comfort level navigating online tools
- Strong problem solving skills and willingness to roll up one’s sleeves to get the job done
- Skilled at working effectively with cross functional teams in a matrix organization
SUCCESS LOOKS LIKE…
- Being aggressive and taking initiative; we trust you to move the needle forward
- Doing the job; outcomes are just as important as strategy
- Being adaptable and amenable to meet the changes of a dynamic and evolving industry
- Demonstrating humility; partnership and collaboration is who we are and how we operate
- Tapping into your innovative side; conventional is not always correct
HOW WE INVEST IN YOU…
- Competitive and comprehensive benefits: Coverage options to support the whole person, including full medical, dental, vision, and life insurance
- Generous employer sponsored subsidy towards employee’s medical insurance premiums
- Azalea Health covers 100% of the premiums for Life AD&D and Long-Term Disability for all eligible full-time employees
- Balance and flexibility: Simple Paid Time Off (PTO) options. You earn your time, use it as you choose.
- Economic opportunity: Competitive total rewards package that offers competitive pay and advancement opportunities
Azalea Health’s EEO Statement
Azalea Health is an Equal Opportunity Employer committed to creating a diverse and inclusive workforce where our employees excel based on merit, qualifications, knowledge, ability, and job performance. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and any other characteristics protected by federal, state, and local laws that make our employees unique.
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