POSITION SUMMARY:
-To create and maintain a long-term relationship with the customers in order to achieve sales goals
-Represent the Brand in a positive manner while ensuring recurring business.
-Responsible for assisting customers with choices, assist and provide information about the product in question.
-Foster a positive, engaging and ethical working environment
KEY PERFORMANCE INDICATORS:
-Achieve Individual sales and Store sales target.
-Achieve high service standards as per Mystery Shopper score card
-Achieve high retail standard and customer registration target as per score card
-Inventory Integrity , conducting stock counts as assigned schedule
-Personal Development, including E-Learning
KEY AREAS OF RESPONSIBILITIES:
Drive the Sales
- Work to hit individual sales and other store target.
- Execute sales strategies and action plans implemented by the Managers.
- Maintain a tight control on discounting and giveaways/ discontinued products
- Ensure all monies and sales transactions are accordance to the operation procedures.
Achieve High Service Standards
- Keep abreast of product knowledge, sales & customer service whilst providing excellent WOW service experience to customers.
- Maintaining and upholding the company’s image as a prestigious and luxurious brand at all times.
- Responsible to collect Customer Registration Card as per store target
- Work with the Manager to best handle customer complaints.
- To comply with Brand standards, company SOP and the Code of Business Conduct.
Maintain Best Retail Standards
- Perform store opening and closing procedures and to ensure the process is in compliance with company SOPs.
- Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times.
- Ensure visual merchandising are implemented efficiently.
- Be vigilant and practice regular checks on staff movements during operating hours.
Inventory Integrity
- Working together with Managers and floor to manage inventory and minimize stock losses
- Conduct daily, monthly stock count for store.
- Resolve discrepancies within 2-3 days and report all findings to Manager
- Monitor and coordinate receiving of merchandise and price tagging according to operation procedures
- Qualitative security measures to prevent theft and pilferage.
Reporting
- Updating customer database on frequent basis.
- Responsible for all stock control documentation. Ensure timely and accurate submission.
- To support Managers in collating data for all reports pertaining to sales, customer service, accounts, logistics in a timely manner
- Any Ad Hoc reporting as required by the Managers.
Personal Development
- To have and maintain at all times competent product knowledge
- Complete E-Learning Modules on timely manner.
Job Types: Full-time, Permanent
Salary: RM1,500.00 - RM2,500.00 per month
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Flexible hours
- Monday to Friday
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Penang Hill: Reliably commute or planning to relocate before starting work (Required)
