Supervisor Call Center (Clinician) OB\GYN Clinic (40 hrs\Days)
Location: Boston Massachusetts
Description: Boston Medical Center is presently looking of Supervisor Call Center (Clinician) OB\GYN Clinic (40 hrs\Days) right now, this career will be placed in Massachusetts. More details about this career opportunity please read the description below. Description Under the supervision of the Clinical Director of Emergency Service Programs, the Call Center Superv! isor plans, supervises, coordinates and directs the day to day operations of the Call Center. Supervises a team of employees who are responsible for triaging patients in psychiatric crisis (such as domestic violence, child abuse, etc.) that will, in some instances, require making quick decisions regarding the caller’s safety and well-being. The Call Center Supervisor has a key role in setting the standard for assessing human service needs via telephone using active listening, crisis intervention and/or suicide risk assessment skills.
Qualifications
- Master’s degree in human services field (e.g., counseling, psychology, social work or related field). May consider Bachelor’s degree in human services or related field with at least 3 years counseling experience.
- At least 1 year of counseling experience, preferably working with victims of crime or traumatic events or psychiatric emergency services. Telephone counseling experience desirable.
- Previous supervisory experience preferred.
- Fam! iliar with facts, research and principles related to behavioral health, traumatic events and violent crimes and the effects on the prevention, treatment and recovery processes for victims.
- Ability to apply motivational interviewing skills.
- Ability to minimize situations which could trigger trauma responses.
- Ability to determine the seriousness of an emergency/crisis and knowing when to notify appropriate authority, as necessary.
- Requires sound judgment and action in life-threatening situations
- Proficient with standard office software (MS Word, Outlook, etc) and web browsers. Proficiency with or ability to learn call center telecommunications technology and operations.
- Ability to communicate effectively both orally and in writing;
- Ability to plan and organize work to achieve program objectives efficiently and effectively
- Ability to provide direction and development to employees by coaching, identifying t! raining needs and assigning progressively challenging projects.
- Must be able to maintain strict protocols of all confidential or sensitive information.
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to Boston Medical Center.
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This career starts available on: Thu, 21 Nov 2013 14:15:27 GMT
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